Orders and payment
How to place an order
The first step is to add one or more products to the basket. When you hover over the image of a product or open its file, you will find an orange button marked “ADD TO CART +” and if you click on it, the product will be selected for purchase. You can add as many products as you like and delete them individually during the steps leading up to payment. Where products have options (e.g. sizes) you must select one before you can add it to the cart. There is also a “quantity” selector which, if unspecified, is set at 1. The website is organised into “Collections” where you will find all the different items in each design, and “Product categories” where you can see all the items in each category (e.g. rings). When you open a product file, we offer a selection of “Related Products” below, so you can find products with similar characteristics, making browsing easier.
Once you have selected the products you are interested in, go to the Cart (a white bag icon in the upper right-hand corner of the page) or the “CHECK OUT” button after adding a product. At this stage, you should only keep the products you want to buy (you can delete any you do not want by clicking the “X” to the right of each product, and change the quantity). Using the orange “CHECK OUT” button, you will reach the page for entering your data and calculating the shipping costs. There are two ways to do this:
- As a Registered User, by creating an account from the Log In link, which will enable you to make the purchase and also keep a personal space on the website with your purchase history, where you can check the status of orders or claims and, if you expressly accept it, receive periodical notifications about offers or new products
- As a Guest User, where you need only fill in the basic information about your personal data and shipping address
By clicking the “Continue to shipping method” button, you will reach the final page with the calculation of shipping costs according to the product characteristics and country of destination. Finally, by clicking the “Continue to payment method” button, you can choose your payment method to complete the purchase (bank transfer or credit or debit card).
To guarantee the maximum security of the payment system, we work with Shopify Payments, a platform specialising in e-commerce. The contract enters into force once the payment is validated.
Once the order has been processed, another message is sent with the dispatch date of the order, and then the tracking number.
If you have any questions, you can email us at firstname.lastname@example.org