Terms & conditions

Terms & Conditions — Version 2 — 2026

1. General Information

NEREA AIXÀS, S.L. (hereinafter, NEREA AIXÀS) is the owner of the website nereaaixas.store and acts as the party responsible for the management, contents and operation of the said website.

• Company name: NEREA AIXÀS, S.L.
• Registered address: C/ Antic Camí Ral, bajos, AD500 Andorra la Vella, Andorra
• Tax registration number (NRT): F038630Y
• Website: nereaaixas.store
• Contact e-mail: nereaaixasstore@gmail.com

This document (together with all other documents referred to herein) governs the conditions of use of this website (nereaaixas.store) and the purchase of products and/or services through it (hereinafter, the "Conditions").

For the purposes of these Conditions, the activity carried out by NEREA AIXÀS through the website includes the design, manufacture, import, export, purchase, sale and distribution of author jewellery, sculptures, decorative items and accessories.

In addition to reading these Conditions, before accessing, browsing and/or using this website, the User must read the Legal Notice, the Privacy Policy and the Cookies Policy of nereaaixas.store. By using this website or by making and/or requesting the purchase of a product through it, the User agrees to be bound by these Conditions and by the documents referred to above. If you do not agree with all of them, you should not use this website.

These Conditions may be modified. The User is responsible for consulting them each time he or she accesses, browses and/or uses the website, since those in force at the time the purchase of products is requested will apply.

For any question regarding these Conditions, the User may contact NEREA AIXÀS using the contact information provided above.

2. The User

Access to, navigation of and use of the website confer the status of User. From the moment browsing begins, the User accepts all the Conditions established here, as well as their subsequent modifications, without prejudice to the application of any mandatory legal provisions.

The User assumes responsibility for the correct use of the website. This responsibility extends to:

• Using this website only to make legally valid enquiries and purchases.
• Not making any false or fraudulent purchase. A purchase reasonably considered to be of this nature may be cancelled and reported to the relevant authorities.
• Providing truthful and lawful contact information (for example, e-mail address, postal address and other required information).
• Declaring that he or she is over 18 years of age and has the legal capacity to enter into contracts through this website.

The website is mainly aimed at Users residing in Spain and Andorra. NEREA AIXÀS does not warrant that the website complies, in whole or in part, with the laws of other countries, and accepts no liability arising from access from such countries, nor does it guarantee shipments or the provision of services outside Spain and Andorra.

The User may enter into the contract of sale with NEREA AIXÀS in any of the languages in which these Conditions are available on this website.

3. Purchase Process

Users may purchase on the website through the means and forms established. They must follow the online purchase procedure of nereaaixas.store, during which various products may be selected and added to the cart and finally confirmed at https://nereaaixas.store/cart.

The User must complete and/or verify the information requested at each step. Before making the payment, the purchase data may still be modified.

The User will then receive an e-mail confirming that NEREA AIXÀS has received the order (order confirmation). A further e-mail will inform the User when the order is dispatched. Once the purchase process has been completed, the User will receive the invoice by e-mail and may request a paper copy from NEREA AIXÀS.

The User acknowledges that, at the time of purchase, he or she is aware of the particular conditions of sale of the product in question, shown next to its presentation or image on the website (name, price, components, weight, quantity, colour, details or characteristics), and acknowledges that placing the order constitutes full and complete acceptance of the conditions of sale applicable in each case.

Although NEREA AIXÀS makes every effort to ensure that the information displayed on the website is correct, the packaging, materials and/or components of the products may sometimes contain additional or different information from that shown on the website. The User should also take into account the information available on the labelling, warnings and/or instructions accompanying the product.

Communications, orders and payments made during transactions on the website may be archived and kept in the records of NEREA AIXÀS as evidence of the transactions, always respecting reasonable security conditions and the applicable legislation, in particular the Andorran Law 29/2021 on the qualified protection of personal data (LQPD) and the rights of Users as set out in the Privacy Policy of this website.

4. Availability

All orders received by NEREA AIXÀS through the website are subject to the availability of the products and to the absence of any event of force majeure (clause 9 of these Conditions) affecting their supply or the provision of services. If there are difficulties with the supply of products or if products are out of stock, NEREA AIXÀS undertakes to contact the User and to refund any amount that may have been paid. The same applies where the provision of a service becomes impossible.

5. Prices and Payment

The prices shown on the website are final, expressed in Euros (€) and include taxes, unless a different treatment is legally required and indicated and applied accordingly.

Shipping costs are included in the final prices of the products as shown on the website. NEREA AIXÀS performs delivery and/or shipping services through MRW.

The website will never automatically add costs to the price of a product other than those that the User has voluntarily and freely selected.

Prices may change at any time, but any change will not affect orders for which the User has already received an order confirmation.

The accepted means of payment are: VISA or MASTERCARD card and bank transfer. Card payments are subject to checks and authorisation by the issuing bank; if the bank does not authorise the payment, NEREA AIXÀS will not be liable for any delay or non-delivery and will not be able to formalise the contract.

By confirming the order at https://nereaaixas.store/cart, the User confirms that the payment method used is his or hers or that he or she is the legitimate holder of the card used.

Orders for which the User selects bank transfer as the means of payment will be reserved for 5 calendar days from the order confirmation, to allow sufficient time for the transfer to be recorded. Once the transfer is received, the order will be prepared and managed for shipment. When paying by transfer, the User must ensure that the exact amount, account number and transfer reference are entered correctly. In the event of error, NEREA AIXÀS will not be able to validate the order, which will be cancelled.

6. Delivery

Except in cases of unforeseen or extraordinary circumstances or, where applicable, those arising from the personalisation of the products, the order will be delivered within the period indicated on the website according to the shipping method selected by the User and, in any event, within a maximum period of 30 calendar days from the date of order confirmation.

If, for any reason attributable to it, NEREA AIXÀS is unable to meet the delivery date, it will contact the User, who may choose to proceed with the purchase by setting a new delivery date or to cancel the order with a full refund of the price paid. Home deliveries are made on working days.

If delivery is impossible due to the User's absence, the order may be returned to the warehouse; the carrier will leave a notice explaining where the order is and how to arrange a new delivery. If the User will not be at the delivery place within the agreed time slot, he or she must contact NEREA AIXÀS to arrange delivery on another day.

If 30 days elapse from the date the order is available for delivery without it having been delivered for reasons not attributable to the carrier, NEREA AIXÀS will understand that the User wishes to withdraw from the contract, which will be deemed terminated. As a result, all payments received from the User will be refunded, except for any additional costs arising from the User's choice of a delivery method other than the least expensive ordinary method offered by the website, without undue delay and, in any event, within a maximum of 14 days from the date on which the contract is deemed terminated. The User should bear in mind that the transport arising from the termination may entail an additional cost that may be passed on.

For the purposes of these Conditions, delivery is deemed to have taken place when the User, or a third party indicated by the User, acquires material possession of the products, evidenced by the signing of the delivery receipt at the agreed address. The risks relating to the products pass to the User from the moment of delivery. The User acquires ownership of the products when NEREA AIXÀS receives full payment of all amounts due in relation to the purchase, including shipping costs, or upon delivery if this takes place after full receipt of payment.

7. Technical Means to Correct Errors

If the User detects that an error has occurred when entering the data needed to process a purchase request, he or she may correct it by contacting NEREA AIXÀS through the contact information provided in clause 1 (General Information) or through his or her personal space on the website. In any case, before confirming the payment, the User has access to the cart, where the order details are recorded and may be modified. For more information on how to exercise the right of rectification, the User may consult the Privacy Policy of this website.

8. Returns

Where the User purchases products on or through the website, he or she is entitled to a number of rights, as listed and described below.

Right of withdrawal

The User, as a consumer, has the right to withdraw from the purchase within 14 calendar days without the need for justification.

This withdrawal period expires 14 calendar days from the day on which the User, or a third party authorised by the User other than the carrier, acquires material possession of the goods. Where the goods making up the order are delivered separately, the period expires 14 calendar days from the day on which the User, or an authorised third party other than the carrier, acquires material possession of the last of those goods.

To exercise the right of withdrawal, the User must notify NEREA AIXÀS of his or her decision, where applicable through the contact spaces enabled on the website or by e-mail to nereaaixasstore@gmail.com. Regardless of the means chosen, the User must express clearly and unequivocally the intention to withdraw from the contract. To meet the withdrawal period, it is sufficient that the communication is sent before the period expires.

In the event of withdrawal, NEREA AIXÀS will refund all payments received, including delivery costs (with the exception of the additional costs arising where the User chose a delivery method other than the least expensive method offered on the website), without undue delay and, in any event, no later than 14 calendar days from the date on which NEREA AIXÀS is informed of the decision to withdraw. The refund will be made using the same means of payment used by the User for the initial transaction, at no additional cost. NEREA AIXÀS may withhold the refund until the products have been received, or until the User provides proof of their return, whichever occurs first.

The User may return or send the products to NEREA AIXÀS at: Principality of Andorra — Antic Camí Ral 1, bajos, AD500 Andorra la Vella.

The User acknowledges that he or she must bear the direct cost of returning the goods, where applicable, and will be responsible for any decrease in the value of the products resulting from handling other than that necessary to establish their nature, characteristics and operation. No refund will be made if the product has been used beyond its mere opening, if it is not in the same condition in which it was delivered, or if it has suffered any damage after delivery. The products must be returned with all their original packaging, instructions and accompanying documents, together with a copy of the purchase invoice.

Return of defective products or shipping errors

Where the User considers that, at the time of delivery, the product does not comply with the contract or order, he or she must contact NEREA AIXÀS immediately to report the defect or error, by the same means or using the contact information provided above. The User will then be informed how to proceed with the return; once returned, the products will be examined and the User will be informed, within a reasonable period, whether a refund or, where applicable, a replacement is appropriate.

The refund or replacement will be made as soon as possible and, in any event, within 14 days from the date on which we send an e-mail confirming that the refund or replacement of the non-conforming item is appropriate. The amount paid for products returned due to a genuine defect will be refunded in full, including delivery costs and the costs the User may have incurred to make the return, using the same means of payment used for the purchase.

Warranty

The User, as a consumer, benefits from the guarantees on the products purchased through this website in the terms legally established for each type of product. NEREA AIXÀS is liable for any lack of conformity that becomes apparent within two years from delivery of the product.

Products are deemed to conform to the contract where they match the description given by NEREA AIXÀS and have the qualities presented; are fit for the purposes for which products of the same type are ordinarily used; and present the usual quality and performance of a product of the same type. Where this is not the case, the User must proceed as indicated in the "Return of defective products or shipping errors" section. Some products marketed on the website may present non-homogeneous characteristics arising from the nature of the materials used; such characteristics form part of the individual appearance of the product and do not constitute a defect.

9. Disclaimer of Liability

Unless otherwise provided by law, NEREA AIXÀS will not accept liability for the following losses, regardless of their origin:

• Any loss not attributable to a breach on its part.
• Business losses (including loss of profits, income, contracts, anticipated savings, data, loss of goodwill or unnecessary expenses incurred).
• Any other indirect loss not reasonably foreseeable by both parties at the time the contract of sale was concluded.

NEREA AIXÀS also limits its liability in the following cases:

• NEREA AIXÀS applies all measures to provide a faithful display of the product on the website; however, it is not responsible for minor differences or inaccuracies arising from screen resolution, the browser used or similar causes.
• NEREA AIXÀS acts with the utmost diligence in making the product available to the transport company; however, it is not responsible for damage arising from a malfunction of the transport, particularly due to strikes, traffic congestion or any other circumstance typical of the sector, resulting in delays, loss or theft of the product.
• NEREA AIXÀS is not responsible for technical failures which, due to fortuitous events or other causes, prevent the normal operation of the service over the internet, nor for the lack of availability of the website for maintenance or other reasons. NEREA AIXÀS uses all means at its disposal to carry out the purchase, payment and delivery process, but is exempt from liability for causes not attributable to it, fortuitous events or force majeure.
• NEREA AIXÀS is not responsible for the misuse or wear of products used by the User, nor for an erroneous return made by the User. It is the User's responsibility to return the correct product.

In general, NEREA AIXÀS will not be liable for any failure or delay in the performance of its obligations where this is due to events beyond its reasonable control (force majeure), which may include, by way of example but not limited to: strikes, lockouts or other industrial action; civil unrest, riot, invasion, terrorist threat or attack, war (declared or not), or threat or preparations for war; fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster; the impossibility of using trains, ships, aircraft, motor transport or other means of transport, public or private; the impossibility of using public or private telecommunication systems; and acts, decrees, legislation, regulations or restrictions of any government or public authority.

In such cases, obligations will be suspended for the duration of the force majeure event, and NEREA AIXÀS will be entitled to an extension to perform them equal to the duration of that event. NEREA AIXÀS will use all reasonable means to find a solution that allows it to fulfil its obligations despite the force majeure event.

10. Written Communications and Notices

By using this website, the User accepts that most communications with NEREA AIXÀS are electronic (e-mail or notices published on the website). For contractual purposes, the User agrees to use this electronic means of communication and acknowledges that all contracts, notices, information and other communications sent electronically by NEREA AIXÀS satisfy the legal requirement of being in writing. This does not affect the rights recognised to the User by law.

The User may send notices or communicate with NEREA AIXÀS through the contact details provided in these Conditions. Likewise, unless otherwise agreed, NEREA AIXÀS may contact or notify the User by e-mail or at the postal address provided.

11. Waiver

No waiver by NEREA AIXÀS of a specific legal right or action, nor any failure to require strict compliance by the User with any of its obligations, will constitute a waiver of other rights or actions arising from a contract or from these Conditions, nor will it release the User from compliance with its obligations. No waiver by NEREA AIXÀS of any of these Conditions or of any right or action arising from a contract will take effect unless it is expressly stated to be a waiver and is formalised and communicated to the User in writing.

12. Severability

If any of these Conditions is declared null and void by a final decision of a competent authority, the remaining clauses will remain in force and will not be affected by that declaration of nullity.

13. Entire Agreement

These Conditions, and any document expressly referred to herein, constitute the entire agreement between the User and NEREA AIXÀS in relation to the subject matter of the sale, and supersede any other prior agreement, arrangement or promise made verbally or in writing between the parties. The User and NEREA AIXÀS acknowledge that they have consented to the conclusion of the contract without relying on any statement or promise made by the other party, except as expressly stated in these Conditions.

14. Data Protection

Any personal data that the User provides to NEREA AIXÀS in the course of a transaction on the website will be processed in accordance with the Andorran Law 29/2021 on the qualified protection of personal data (LQPD) and with the Privacy Policy of this website. By accessing, browsing and/or using the website, the User consents to the processing of such data and declares that all information provided is true. For further information about the processing of your data and how to exercise your rights, please consult our Privacy Policy.

15. Applicable Law and Jurisdiction

Access to, navigation of and/or use of this website and the contracts for the purchase of products through it are governed by Andorran law. Any dispute, problem or disagreement arising from or related to access to, navigation of and/or use of the website, or to the interpretation and performance of these Conditions, or to the contracts of sale between NEREA AIXÀS and the User, will be submitted to the courts and tribunals of the Principality of Andorra.

16. Complaints and Claims

The User may send NEREA AIXÀS any complaint, claim or comment through the contact information provided at the beginning of these Conditions (General Information). NEREA AIXÀS also has official claim forms available to consumers and users, which may be requested at any time using the same contact information.