Orders are prepared and shipped within 4 days of confirmation (those received between 17:00 GMT+1 on Saturday and Monday will be considered to be received on Tuesday after 09:00 GMT+1). Shipping may vary depending on the timetables of the transport companies. In any case, you will receive an email with the estimated time of delivery and tracking number so you can track the package, and to contact the delivery company in the event that the delivery could not be made.
The shipping address should be somewhere that you are available in office hours, so your work address may be appropriate. We undertake to provide the best shipping option, but we cannot be liable for any shipping delays for this reason, or for shipping companies being overloaded on key dates such as Christmas, Black Friday, etc. The shipping address cannot be changed after the order has been shipped.
The items are shipped in their packaging (an ideal option for gifts) and specially protected for the transport process. Although we take extreme care, sometimes damage may occur in the process, in which case you should report the incident by email to firstname.lastname@example.org so we can take any appropriate measures.
For reasons of security, we do not ship to mailbox addresses. Sometimes shipping to countries outside the EU may incur additional duties and taxes, which will be the buyer’s responsibility.
Zone 0: Andorra, mainland Spain, non-mainland Spain (Balearic Islands, Canary Islands and Melilla), Gibraltar and mainland Portugal.
FREE SHIPPING for purchases over €50 · €3.50 for purchases under €50
Zone 1: Non-mainland Spain (Ceuta), Germany, Austria, Belgium, Denmark, France, Netherlands, Italy, Luxembourg, Poland, United Kingdom, Czech Republic and Switzerland.
FREE SHIPPING for purchases over €80 · €10 for purchases under €80
Zone 2: Bulgaria, Slovenia, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Norway, Slovakia, Romania and Sweden.
FREE SHIPPING for purchases over €100 · €15 for purchases under €100
Zone 3: USA and Canada.
FREE SHIPPING for purchases over €120 · €20 for purchases under €120
Zone 4: Argentina, Bolivia, Brazil, Chile, Colombia, Costa Rica, Ecuador, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Dominican Republic, Uruguay and Venezuela.
FREE SHIPPING for purchases over €140 · €25 for purchases under €140
Other countries: check shipping costs
If, for logistical reasons, delivery cannot be made in the requested country, we will contact the customer to discuss an alternative or cancel the order.
For further information, see point 6 of the General Contract Terms & Conditions